Frequently Asked Questions
We are committed to health and safety and to the satisfaction of our patrons
Please join us with the utmost hope and optimism for summer 2021. Lake Tahoe Shakespeare Festival is planning for a normal season at Sand Harbor, while also readying ourselves to pivot and accommodate what an uncertain future may bring.
Last season’s cancellation was due to unprecedented and unpredictable circumstances. We are ever grateful to our audiences for navigating, with generosity and understanding, our ticket guarantee for our cancelled season. That very same ticket guarantee stands for the 2021 season. Your investment in optimism is 100% safe, whatever comes our way.
The health and safety of our patrons, artists, staff, and volunteers remains our top priority.
We will continue to work closely with state/local government health officials, the unions that represent our artists, and our regional partners. If challenges related to the pandemic necessitate 2021 season disruptions, forms to facilitate ticket resolution processing (full refunds, ticket donation opportunities, etc.) will be activated on our health and safety page
. We will stay in close communication to keep our audiences apprised as developments evolve.
Sales & Weather Policy
Performances are not cancelled prior to their scheduled curtain time due to weather conditions. In the event of a weather-related cancellation during a performance, tickets and NV State Parks Entrance Passes can be exchanged for another performance within the same season at our on site ticket office according to its hours of operation. Announcements regarding weather will be made from the stage at the performance's scheduled start time. Other ticket/entrance pass exchanges are permitted for performances within the same season and must be made 24 hours prior to the originally scheduled performance curtain time. A $5 per ticket fee will be charged. Exchanges are subject to availability and restrictions may apply. Tickets returned to our Box Office qualify as a tax-deductible donation if received 24 hours prior to a performance. NV State Parks Entrance Passes are not eligible for tax-deductible donation.
In the event of a government-mandated performance cancellation(s), tickets may be returned as a tax-deductible donation or refunded by request.
Do I have to pay for parking?
Beginning with our 2019 season, a Nevada State Parks Entrance Pass (which may be purchased in advance or at the gate) will be required to gain access to and park at the Sand Harbor venue that Lake Tahoe Shakespeare Festival (LTSF) calls home for all LTSF events. The new $10/per vehicle/per day Nevada State Parks Entrance Pass fee is required by Nevada law and all proceeds support Nevada’s State Parks. LTSF event-related Nevada State Parks Entrance Passes are valid after 5:00 p.m. on the date listed on the Pass only. While LTSF does not benefit directly from Nevada State Parks Entrance Pass fees, we are pleased to afford our patrons the convenience of securing Nevada State Parks Entrance Passes in advance of their visits as part of our ticket purchasing processes. Pre-paid Entrance Passes are offered as a convenience. Entry to Sand Harbor’s parking lot is “first come, first served” and may be delayed as spaces become available pre-show. If you’ve already purchased your performance tickets, you can still pre-pay your State Park entrance pass. Simply go to the performance calendar
and select on your ticketed performance date. In the upper left corner of the performance information box, click the “Pre-Pay your Sand Harbor, NV State Parks Entrance Pass” link.
As this is an Entrance Pass as opposed a Parking Pass, please note that the fee applies to ridesharing services (Uber, Lyft, etc.) and drop-offs within the park.
For complete information regarding Nevada State Parks Annual Passes/Permits, please visit: http://parks.nv.gov/fees/annual-permits
. Questions related to park hours, entrance policies, etc. should be directed to email@example.com
or (775) 831-0494.
Pre-Paid Entrance Passes are not available for Young Shakespeare performances.
What time should I arrive and when do the plays typically end?
Our main gate opens at 5:30 pm for access to our concession and theater for pre-performance gathering. There is no need to line up early to secure your seat, as seating is assigned in all sections except Upper and Side Galleries. Upper and Side Gallery guests may want to arrive a little early to get settled in these first come first served sections. Performances begin at 7:30 p.m. every night of the week. Show times vary, but typically end approximately 2½ hours later, including a 15-minute intermission. Patrons arriving after a play has begun will be seated at the discretion of the House Manager. As a helpful reminder, it is very dark after the performance when getting back to your vehicle in the parking lot, so bring a flashlight to help you return to your car.
Where is the Lake Tahoe Shakespeare Festival's Box Office?
Prior to the first public performance, the Lake Tahoe Shakespeare Festival's Box Office is located at the D. W. Reynolds Community Non-Profit Center (948 Incline Way, Incline Village, NV 89451) and is open from 9am-4pm, Monday-Friday. After the first public performance the Lake Tahoe Shakespeare Festival's Box Office is moved to Sand Harbor at Lake Tahoe Nevada State Park, 2005 Highway 28, Incline Village, NV 89451 and is open from 5:00-8:00 pm, seven days a week.
Can I bring a cooler?
Due to limited space in Premium and Cafe Table Seating, coolers are not permitted in these sections. Small coolers are allowed in our Lower, Upper, and Side Gallery seating sections. Cooler size in these sections is limited to 14″ long x 9″ high x 10″ wide; your cooler or bag/backpack should be able to fit between your feet to allow guests to safely pass in the aisles. Our theater staff will assist you in relocating larger coolers that do not allow for safe passage between the aisles.
Are food and beverage available? Can we bring our own food and beverages?
Shakespeare's Kitchen features a fabulous selection of entrees, appetizers and snacks for every price range including appetizers, tacos, hot & cold sandwiches, burgers, meal-sized salads, and desserts. We also offer a full bar providing fine wines, beer, cocktails and soft drinks. Dine at our picnic tables or bring your meal to your seats. Premium and Cafe Table seating patrons enjoy wait service in their seating section to offer a truly first-class theatre experience. To take advantage of the wait service, guests must be seated by 6:30 and orders placed by 6:45 pm. Dinner, drinks, and gratuity are not included in ticket price.
The Festival encourages its patrons to make their evening at Sand Harbor a special event and dine at our on-site restaurant. However, you are welcome to bring your own picnic dinner. Enjoy your picnic at our picnic tables or take your food to your seats. For picnicking at your seats in Lower, Upper, & Side Gallery, cooler size is limited to 14″ long x 9″ high x 10″ wide; your cooler or bag/backpack should be able to fit between your feet to allow guests to safely pass in the aisles. Due to space restrictions, coolers are not allowed in the Premium or Café Table seating section. Our theater staff will assist you in relocating larger coolers that do not allow for safe passage between the aisles. We strongly encourage guests to limit glass or "breakable" items when visiting the beach.
Will I be able to hear the show?
All of our theatrical productions make use of amplified music, sound and lighting effects. We also offer assistive listening devices free of charge to any patron interested.
Can I bring my pet?
Pets are strictly prohibited in Lake Tahoe Nevada State Park at Sand Harbor. However, in accordance with the Americans with Disabilities Act of 1990, Service Animals which are individually trained to perform tasks for patrons with disabilities are permitted entry to the Park and to the Festival amphitheater. Pets may not be brought and left in the car. For the safety and wellbeing of your pets, please make alternative arrangements for their care. Pets left in cars at the State Park may be removed by State personnel and owners are subject to fine. Therapy Animals and Emotional Support Animals are not considered to be a Service Animal and, therefore, are not permitted entry to the Park or amphitheater. For more information, click here: https://www.washoecounty.us/health/files/ehs/forms/environmental/svc_animals.pdf
What are the hours of operation for ticket sales and questions via phone?
From September through June, Lake Tahoe Shakespeare Festival's phone ticket sales and customer service are available from 9am-4pm PST, Monday through Friday. In July and August, Lake Tahoe Shakespeare Festival’s telephone ticket sales and customer service are available daily from 8am-5pm PST. Please call 1.800.74 SHOWS (800-747-4697) to reach a friendly Lake Tahoe Shakespeare Festival representative to process your ticket purchase and/or answer any questions that you have.
How are the weather conditions during late summer?
Typically, July and August present ideal conditions for outdoor theater. However, weather changes quickly in the Sierras. Temperatures in the summer months range from highs in the 80-90s and lows in the 45-60s. The evenings can become chilly. Come prepared with layers to stay comfortable through the performance. Check the current weather conditions before starting out for the performance site.
Do you use lighting and sound effects?
All of our theatrical productions make use of music, sound and lighting effects.
Are there any "little details" I might need to know?
- For the enjoyment of all guests, we do ask that you limit the amount of movement during the performance. Although we will not prevent you from leaving your seat during a performance, we ask that you limit this if possible by waiting until intermission. If you do leave the amphitheater, you may be asked to wait to re-enter until a suitable break in the performance.
- Even though we are an outdoor venue, smoking of any kind (including E-cigarettes) is not allowed in the concession area or amphitheater area. There is a designated area for smoking, outside the entrance to the theater. Please note that from time to time the Sand Harbor at Lake Tahoe Nevada State Park may ban all smoking entirely if there is a high fire danger warning in effect.
- Cameras and photos are ok prior to the performance; however, capturing photos, video, or audio of the performance is strictly prohibited due to Equity Actors’ rules.
- We recommend that you bring a flashlight in order to return to your car safely after the performance.
- There are no ATM or cash back options available at the Festival. The Festival does accept VISA, MasterCard, American Express and Discover Cards for purchases made at the Box Office, Shakespeare's Kitchen and the Gift Shop.
Can my tickets to be mailed to me?
In an effort to maximize our resources, Lake Tahoe Shakespeare Festival does not fulfill ticket orders by mail. You may select to receive "Print at Home" tickets via email or have them held for pick up at our box office at Sand Harbor at Lake Tahoe Nevada State Park.
Is it open seating once you enter the amphitheater?
The theater is a natural sand amphitheater overlooking Lake Tahoe. Seating is assigned in the Premium & Café Table and Lower Gallery seating sections. The Upper & Side Gallery offers open (or general admission) seating available on a first-come-first-served basis (any GA row/seat number referenced on your ticket is for internal inventory purposes only). Chairs are pre-set in ALL seating sections; personal chairs are not allowed.
What if it rains?
The show will go on in light rain, please plan and dress for the weather including a poncho, seat cover and warm/dry clothing. In the unlikely event that a performance may be rescheduled due to weather, every attempt will be made to honor that evening's ticket at another performance in the same season. If you have questions about this policy please call (775) 832-1616. Management will take into consideration many factors when assessing the situation that presents itself during the evening of the show. Please note the general rain policy that follows. Management reserves the right to alter the policy as necessary. Should there be rain prior to curtain the Festival is prepared to hold for rain up to one half hour. If the rain has stopped to a point where the deck can be dried, the performance will occur. If the rain has not stopped by half hour after scheduled curtain time, after consultation with stage and house management, the show will be cancelled, actors and crew dismissed and patrons will be offered rain checks. There are no refunds due to weather. Please note this is a general rain policy; Festival management reserves the right to alter the policy as necessary.
If I am planning to use a rideshare service (Uber, Lyft, etc.) following a performance, do I need to make any special arrangements?
It is the policy of Nevada State Parks to close the entry gate to Sand Harbor (our venue) approximately 30 minutes after sunset - which is before the end of Lake Tahoe Shakespeare Festival performances. If you plan to utilize a rideshare service to depart our venue following a performance, please make arrangements to meet your driver outside the park gates – which is approximately a 5-minute walk from our venue’s parking lot. Rideshare drivers cannot gain access to our parking lot and venue following performances.
How are the sections numbered? (i.e. I'm sitting in seats 2 and 4. Are they together?)
The manner in which the seats are numbered varies depending on the area of the theater
you're sitting in. The Premium and Lower Gallery Reserved sections are separated by odd and even numbers. Odd numbers indicate seats on the left side of the house and even numbers indicate seats on the right side of the house. Therefore, if you have tickets for Row H, Seats 2 & 4, your seats will indeed be next to each other. The Premium section contains Rows A to F. Café Tables are Row G (regardless of the row in which they are located).The Lower Gallery section contains Rows H to X. Seat numbers start at the middle aisle and work out- either left (odd numbers) or right (even numbers). Upper and Side Gallery offer open (or general admission) seating. These sections are not assigned (any GA row/seat number referenced on your ticket is for inventory purposes only). Click here for more information on seating sections. Click Here
for seating options page.
I understand that the Festival doesn’t give refunds but what if I want to exchange my tickets for another date? Also, if I cannot go can I give my tickets to a friend?
The Festival permits ticket exchanges for performances within the same season. Ticket exchanges must be made 24 hours prior to the originally scheduled performance curtain times. A $5 per ticket fee will be charged. All exchanges are subject to availability and certain restrictions may apply. Tickets are also transferable; you may give your tickets to a friend if you cannot use them. Tickets returned to our Box Office qualify as a tax- deductible donation if received 24 hours prior to a performance.
What if I use a wheelchair or have a mobility impairment?
Wheelchair and accessible seating is available, as are assisted listening devices. Please call the Box Office to order your tickets and make these arrangements at 1-800-74-SHOWS.