Frequently Asked Questions
What are the hours of operation for ticket sales and questions via phone?
January-May of 2015, the Lake Tahoe Shakespeare Festival's phone ticket sales and customer service are available from 9am-5pm PST, Monday through Friday. Starting in mid-June of 2015, the Lake Tahoe Shakespeare Festival's phone ticket sales and customer service are available from 6am-6pm PST, Monday through Friday and 6am-5pm PST on Saturdays, Sundays and holidays. Please call 1.800.74 SHOWS to reach a friendly Lake Tahoe Shakespeare Festival representative to process your ticket purchase and/or answer any questions that you have.
What time should I arrive and when do the plays typically end?
Parking is free after 5:00 pm for Festival guests, which is also when the beach-goers at Sand Harbor start to leave, so after this time seems to be optimal. There is no need to line up early to secure your seat, as seating is assigned in all sections except Upper and Side Galleries. Upper and Side Gallery guests may want to arrive a little early to get settled in these first come first served sections. The concession area opens at 5:30 p.m. for pre-performance gathering. Performances begin at 7:30 p.m. every night of the week. Shows end roughly 2-1/2 hours later, including the 15 minute intermission. Patrons arriving after a play has begun will be seated at the discretion of the House Manager. As a helpful reminder, it is very dark after the performance when getting back to your vehicle in the parking lot, so bring a flashlight to help you find your car.
How are the sections numbered? (i.e. I'm sitting in seats 2 and 4. Are they together?)
The manner in which the seats are numbered varies depending on the area of the theater you're sitting in. The Premium and Lower Gallery Reserved sections are separated by odd and even numbers. Odd numbers indicate seats on the left side of the house and even numbers indicate seats on the right side of the house. Therefore, if you have tickets for Row H, Seats 2 & 4, your seats will indeed be next to each other. The Premium section contains rows A to F. The Lower Gallery section contains rows H to X. Seat numbers start at the middle aisle and work out- either left (odd numbers) or right (even numbers).
Can my tickets to be mailed to me?
In an effort to maximize our resources, the Lake Tahoe Shakespeare Festival does not fulfill ticket orders by mail. You may select to receive "Print at Home" tickets via email, or pick them up at our box office will-call.
I understand that the Festival doesn’t give refunds but what if I want to exchange my tickets for another date? Also, if I cannot go can I give my tickets to a friend?
The Festival allows for exchanges to another performance of the same show in the current season. A nominal fee of $5 per ticket will be charged to accommodate processing of the exchange. Exchanges must be made at least 24 hours prior to performance time.
The Festival does not admit any patron with an invalid barcode/ticket number on their ticket. You may give your tickets to a friend if you cannot use them.
Where is the Lake Tahoe Shakespeare Festival's Box Office?
Prior to the first public performance, the Lake Tahoe Shakespeare Festival's Box Office is located at the D. W. Reynolds Community Non-Profit Center (The Parasol Building, 948 Incline Way, Incline Village, NV 89451) and is open from 9am-5pm, Monday-Friday.
After the first public performance the Lake Tahoe Shakespeare Festival's Box Office is moved to Sand Harbor State Park, 2005 Highway 28, Incline Village, NV 89451 and is open from 5:00-8:00 pm, seven days a week.
Is it open seating once you enter the amphitheatre?
All seating is assigned with the exception of Upper & Side Gallery, where seating is not assigned and is on a first-come-first-served basis. While a limited number of chairs will now be pre-set for patrons in the Upper & Side Gallery, there is still open sand for patrons wishing to sit on blankets, picnic style. The theater is an open, natural, sand amphitheatre overlooking Lake Tahoe. There are no bad seats in the house due to the curved slope of our beautiful natural amphitheater!
How are the weather conditions during late summer?
Typically, July and August present ideal conditions for outdoor theatre. However, weather changes quickly in the Sierras. Temperatures in the summer months range from highs in the 80-90s and lows in the 45-60 degree ranges. The evenings can become chilly in late August. Be sure to bring some warm clothing. Check the current weather conditions
before starting out for the performance site.
What if it rains?
The show will go on in light rain, please plan and dress for the weather including a poncho, seat cover and warm/dry clothing. In the unlikely event that a performance may be rescheduled due to weather, every attempt will be made to honor that evening's ticket at another performance of the same show in the same season. If you have questions about this policy please call (775) 832-1616. Management will take into consideration many factors when assessing the situation that presents itself during the evening of the show. Please note the general rain policy that follows. Management reserves the right to alter the policy as necessary.
Should there be rain prior to curtain the Festival is prepared to hold for rain up to one half hour. If the rain has stopped to a point where the deck can be dried, the performance will occur. If the rain has not stopped by half hour after scheduled curtain time, after consultation with stage and house management, the show will be cancelled, actors and crew dismissed and patrons will be offered rain checks. There are no refunds due to weather.
Are food and beverage available? Can we bring our own food and beverages?
Brimm's at Shakespeare's Kitchen features a fabulous selection of entrees, appetizers and snacks for every price range including appetizers, fresh tacos, hot & cold deli, gourmet burgers, meal-sized salads, desserts and much more. We also offer a full bar providing fine wines, beer, cocktails and soft drinks. Premium and Cafe Table seating patrons enjoy having wait service in their seating section to offer a truly first-class theatre experience. Guests must be seated by 6:30 and orders placed by 6:45 pm. to take advantage of wait service in these sections. Dinner, drinks and gratuity are not included in ticket price. Please note; due to space restrictions, coolers are not allowed in this section.
The Festival encourages its patrons to make their evening at Sand Harbor a special event and dine at our on-site restaurant, Shakespeare's Kitchen. However, if you do bring a small cooler we strongly encourage guests to limit glass or "breakable" items when visiting the beach. In the Lower Gallery Reserved and Upper/Side Gallery Chair Section, coolers are limited to 14" long x 9" high x 10" wide or a bag (backpack) that would fit between your feet while seated. The Upper/Side Gallery, open sand/blanket seating does not have any restrictions other than to respect your fellow neighbors when it comes to picnicking and cooler sizes.
Our main gates open at 5:30 p.m. for entrance into our concession area, which includes Shakespeare's Kitchen, The Bar and BardWare (merchandise souvenirs). This is to allow for early mingling in our newly renovated and increased dining area. Come early and enjoy your friends, a pre-performance cocktail, awesome views of the lake and afternoon sunshine. Entrance into the theater is also at 5:30 p.m.
Can I bring a cooler?
Due to limited space in Premium and Cafe Table Seating, coolers are not permitted in these sections. Coolers are permitted in our Lower, Upper, and Side Gallery seating sections. In Lower Gallery coolers are limited to 14” long x 9” high x 10” wide or a bag (backpack) that would fit between your feet while seated. The Upper and Side Gallery open sand/blanket sections do not have any restrictions other than to respect your fellow neighbors when it comes to picnicking and cooler sizes. Coolers may not block any aisles. House Management may help you find a nearby place for large coolers that do not allow for safe passage within aisles.
What if I use a wheelchair or have a mobility impairment?
Wheelchair and accessible seating is available, as are assisted listening devices. Please call the Box Office to order your tickets and make these arrangements at 1-800-74-SHOWS.
Are there any "little details" I might need to know?
- For the enjoyment of all guests, we do ask that you limit the amount of movement during the performance. Although we will not prevent you from leaving your seat during a performance, we ask that you limit this if possible by waiting until intermission. If you do leave the amphitheater, you may be asked to wait to re-enter until a suitable break in the performance.
- Even though we are an outdoor venue,smoking of any kind is not allowed in the concession area or amphitheater area. There is a designated area for smoking, outside the entrance to the theater. Please note that from time to time the Sand Harbor State Park may ban all smoking entirely if there is a high fire danger warning in effect.
- Cameras are ok; however, capturing photos, video or audio of the performance is strictly prohibited due to Equity actors’ rules.
- We recommend that you bring a flashlight in order to return to your car safely after the performance.
- There are no ATM or cash back options available at the Festival. The Festival does accept VISA, MasterCard, American Express and Discover Cards for purchases made at the Box Office, Shakespeare's Kitchen and the Gift Shop.
- Animals are not allowed at Sand Harbor State Park or at the Festival. Pets may not be brought and left in the car. For the safety and well being of your pets, please make alternative arrangements for their care. Pets left in cars at the State Park may be removed by State personnel, and are subject to fine. Service animals are allowed, when trained to perform tasks for patrons with disabilities. Therapy animals are not permitted.